Case Stud­ies

The Prob­lem

A well-known glob­al retail­er was suf­fer­ing sud­den and unex­pect­ed indus­tri­al dis­rup­tion to its UK oper­a­tions and want­ed help to under­stand and resolve the dam­ag­ing situation.

The Approach

We met swift­ly with the retail­er to gain a rapid under­stand­ing of the sit­u­a­tion, the back­ground, struc­ture and busi­ness mod­el of the organ­i­sa­tion, and to dis­cuss the retailer’s require­ments. We con­firmed that the retailer’s objec­tives for engag­ing MIT­MARK were:

• Urgent deliv­ery of com­pre­hen­sive and action­able insight to enable the retail­er to under­stand more about the issue and how it might devel­op, and the poten­tial fur­ther impacts and consequences.
• In-depth cours­es of action analy­sis to inform and sup­port the organ­i­sa­tion in its deci­sion-mak­ing and planning.
• The pro­vi­sion of endur­ing strate­gic and oper­a­tional respons­es, sup­port and exper­tise to man­age, mit­i­gate and resolve the issues.

We devel­oped rapid sources of insight and intel­li­gence via mul­ti­ple tech­niques, meth­ods and means in order to pro­vide swift and reg­u­lar strate­gic assess­ments and real-time oper­a­tional analy­sis and judg­ments. This pro­vid­ed the retail­er with a deep­er insight, under­stand­ing and aware­ness of the sit­u­a­tion and informed the plan­ning and deci­sion-mak­ing phase. 

We devel­oped com­pre­hen­sive rec­om­men­da­tions and cours­es of action analy­sis to ful­ly inform the retailer’s decision-making.

We used our exten­sive net­works to deliv­er a large-scale and endur­ing suite of time-crit­i­cal oper­a­tional respons­es with­in the 72 hour timescale request­ed by the retailer.

We main­tained reg­u­lar com­mu­ni­ca­tion, meet­ings and check-ins with the retail­er through­out our engage­ment to review progress and re-con­firm and stress-test requirements.

We main­tained a con­tin­u­ous learn­ing and per­for­mance review process through­out oper­a­tions and deliv­ered a com­pre­hen­sive Lessons Iden­ti­fied Report to the client upon con­clu­sion for their future benefit.

The Out­come

Our analy­sis and insight was accu­rate and insight­ful, enabling effec­tive plan­ning, deci­sion-mak­ing and deliv­ery of solu­tions. Our oper­a­tions ensured safe­ty and secu­ri­ty were pri­ori­tised and all dis­rup­tion was care­ful­ly man­aged to ensure no harm to peo­ple or assets and oper­a­tional impact was reduced to a min­i­mum. This led to a suc­cess­ful and pos­i­tive res­o­lu­tion to events, while the retail­er worked to address root caus­es. As a result, we have been engaged by the retail­er on sev­er­al oth­er sig­nif­i­cant requirements.